Helping Hand PC - Remote Assistance

Remote Assistance Tool Download

Please be aware that hourly service rates will be applied to remote service work.

Click here to download "hhpcsremote.exe".

This tool will allow you to "push" a connection to one of our support technicians so they can see and control your screen remotely. You must start the connection to us: there is no way for Helping Hand PC to establish the connection on our own! (This is a security consideration.)

We also have detailed instructions on how to download and start the Remote Assistance tool.

Mac Users

If you are using a Mac, the process is (unfortunately) slightly more complicated. You will need to download a program called Vine Server. The technician you talk to on the phone will guide you through the connection process.

Helping Hand PC in the news

Helping Hand PC was recently featured in the Elburn Herald.

Cyber Security

As a part of National Night Out 2010 we have put together a digital brochure on Cyber Security to help you protect your computer and practice better online practices.

Remote Assistance

Need help with your computer trouble right now? Using our remote assistance, we can troubleshoot and repair many common problems without your having to bring the computer into our shop.

Self Maintenance

Keep your computer in tip-top shape by running maintenance tools regularly. Check out our step-by-step maintenance instructions to help protect and optimize your computer.